Natureguide Belgium
Noord-Brabantlaan 6, bus 1
2300 Turnhout, Belgium
BE 0703.806.363
Tel/WhatsApp: +32 477 81 15 24
Email: carl@natureguidebelgium.com
Effective date: 3 February, 2025
At Natureguide Belgium, we highly value your privacy and the protection of your personal data. In this privacy policy, we explain how we collect, use, and protect your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
Article 1 – Data Controller
The data controller is Carl Grillet, operating under the name Natureguide Belgium. Contact details are listed at the top of this privacy policy.
Article 2 – What Data Do We Collect?
When using our services, we may collect the following personal data:
- Contact details: Name, email address, phone number.
- Reservation details: Activity, date, number of participants.
- Payment details: Only necessary for processing payments (via external payment providers).
- Technical data: IP address, browser information, and other data automatically collected when using our website.
We only collect data necessary to provide our services.
Article 3 – How Do We Use Your Data?
Your personal data is processed for the following purposes:
- Processing reservations and ticket sales.
- Sending confirmations, invoices, and any changes.
- Improving our services and website (anonymous data).
- Complying with legal obligations.
- Direct communication, such as responding to inquiries via email or phone.
We will never sell or share your data with third parties unless necessary for service execution (e.g., payment providers).
Article 4 – How Long Do We Retain Your Data?
Your personal data will not be kept longer than necessary for the purposes for which they were collected:
- Reservation and payment data: 7 years (legal retention period).
- Technical data: Up to 12 months (for analytical purposes).
- Communication data: Up to 12 months after your last contact.
Article 5 – Sharing Data with Third Parties
We only share your data with:
- Payment providers: To process payments.
- Hosting providers: To maintain our website.
- Government authorities: If required by law.
All our partners comply with applicable privacy laws.
Article 6 – Data Security
We take appropriate technical and organizational measures to protect your personal data from loss, theft, or unauthorized access, including:
- SSL certificates for secure connections.
- Restricted access to your data.
- Regular security system updates.
Article 7 – Your Rights
You have the following rights regarding your personal data:
- Access: Request an overview of the data we process about you.
- Correction: Request the correction of incorrect data.
- Deletion: Request the deletion of your data unless we are legally required to retain it.
- Restriction: Request limited processing of your data.
- Objection: Object to the processing of your data.
- Data portability: Request your data in a structured, commonly used, and machine-readable format.
To exercise your rights, contact us via:
Email: carl@natureguidebelgium.com
We will respond to your request within 30 days.
Article 8 – Cookies
Our website uses cookies to enhance the user experience. These may include:
- Functional cookies: To ensure the website functions correctly.
- Analytical cookies: To collect anonymous statistics on website usage.
You can manage or disable cookies via your browser settings.
Article 9 – Complaints and Supervision
If you believe we are processing your data incorrectly, you can file a complaint with the Belgian Data Protection Authority (GBA):
Gegevensbeschermingsautoriteit
Drukpersstraat 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
Email: contact@apd-gba.be
Article 10 – Changes to This Privacy Policy
We reserve the right to modify this privacy policy. The latest version will always be published on our website. Please check our website regularly for updates.
